Press Release: P2's Customer Satisfaction Rating Sees Dramatic Increase11/20/2013
Company's rating experiences 42-percent jump over course of fiscal year 2013
DENVER, CO – (Nov. 20, 2013) – P2 Energy Solutions ("P2") has changed the way it does business, and its customers are responding. P2, the world’s leading provider of technology and software solutions built for the upstream oil and gas industry, today announced that its customer satisfaction rating climbed 42 percentage points between October 2012 and September 2013. The rating is calculated using the Net Promoter Score method. In those 12 months, a diverse cross-section of P2’s customer base provided hundreds of responses through monthly online surveys.
“P2’s customer service has improved dramatically over the last few months,” said Laura Gunn, a Senior Database Administrator at Cabot Oil & Gas. “Their communication is clear, quick and effective. In this fast-moving industry, companies not only want this type of communication, they demand it.”
Richard Goodwin, Director of Acquisition Accounting at Energen, echoed Gunn’s sentiments: “Recently I have seen major improvements at P2 and a renewed emphasis on customer support. I look forward to seeing this trend continue.”
When he joined the company in October 2011, P2 President and CEO Charles Goodman challenged P2’s employees to distinguish themselves as the leading provider of the best customer experience in the industry. “Great strides have been made,” Goodman said, “and more are still to come.”
“I understand completely that P2’s emphasis on customer satisfaction was not where it should have been several years ago. A company’s past is what helps it learn and improve,” Goodman said. “Today, giving our clients a positive customer experience that they can’t find anywhere else is our top priority. While I am pleased with our progress, I can confidently say that we are not done yet.”
About P2 Energy Solutions
P2 Energy Solutions is the only technology company that provides a comprehensive range of software, geospatial data, land management tools, and outsourcing to the energy industry. More than 1,450 companies use P2 products and services daily to improve decision-making, gain clarity into complex workflow scenarios, and optimize upstream efficiency. P2's core focus is the upstream oil and gas industry. P2's solutions are flexible and extensible and have been adopted by customers in manufacturing, midstream oil and gas, mining and minerals. With more than 80 years of experience in data and 30 years in software, P2 has offices around the world, and employs over 700 people.